Terms & Conditions

These "Terms" govern your access and utilization of the technology, applications, websites, content, products, and services provided by "Om Nursing and physiotherapy", collectively referred to as "we" or "us."

1. About Om Nursing and physiotherapy

Om Nursing and physiotherapy facilitates the provision of independent health caregivers ("CareGivers") offering in-home personal care services ("Service") for either yourself or another individual, such as a parent or relative ("Patient"). Om Nursing and physiotherapy conducts background and experience verifications of these Care Givers through an independent background verification company. It's essential to note that the Service is delivered exclusively by these Care Givers and not by Om Nursing and physiotherapy directly.

2. Customer Agreement

On behalf of the Patient, you request Om Nursing and physiotherapy to provide the Service either at home or any other agreed-upon location. You acknowledge that the Service is recommended by a legal medical practitioner, and you assume responsibility for the Service and its associated risks. While Om Nursing and physiotherapy ensures a high quality of Service, it will not be held accountable for any errors, including criminal activities by Care Givers. You comprehend and agree that the Service, whether offered directly by Om Nursing and physiotherapy or through Care Givers/affiliates, carries a risk of failure and/or adverse effects that may result in possible mortality or permanent disability. Furthermore, you understand and agree that Om Nursing and physiotherapy does not guarantee any recovery or specific outcomes from the Service provided. You commit to providing a safe environment for Care Givers to carry out their duties, ensuring they are not subjected to physical or emotional harassment, abuse, or any form of trouble. By authorizing Om Nursing and physiotherapy, you permit the collection and use/sharing of the Patient's data without revealing the Patient's identity. Om Nursing and physiotherapy will not be held responsible for the misuse of Patient's data by Care Givers, affiliates, employees, or any other party. Payment to Om Nursing and physiotherapy is to be made as per the agreed terms, with no linkage to the outcome of the Service.

3. Scheduling Appointments

Appointments for Service with Om Nursing and physiotherapy can be scheduled through the Om Nursing and physiotherapy website, or by calling +91 9654926732. Your Service request is deemed accepted only upon receiving a booking confirmation from Om Nursing and physiotherapy.

4. Care Giver Selection

Om Nursing and physiotherapy maintains a pool of Care Givers for Service provision. While efforts will be made to align the assigned Care Giver with your preferences, this may not be feasible on every occasion. Om Nursing and physiotherapy retains the right to allocate any Care Giver it deems suitable for the Service, and there is no guarantee that the same Care Giver will be assigned on all days. Om Nursing and physiotherapy may assign any Care Giver as it deems fit on any given day without prior notice.

5. General Payment Terms

Payment is accepted only in cash, through the payment gateway. Om Nursing and physiotherapy reserves the right to cancel any ongoing or future appointments if payments are not received on time.


All charges and fees are exclusive of applicable taxes. Additional taxes will be applied as per the prevailing rules.

6. Intellectual Property Rights

All intellectual property utilized on the Om Nursing and physiotherapy Websites by Om Nursing and physiotherapy, service providers, or any third party remains the property of Om Nursing and physiotherapy, the respective service provider, or the applicable third party. You undertake not to bypass, disable, or interfere with security features of the Website or features that hinder or restrict the use or copying of any materials, enforcing limitations on the use of the Website or its materials. The Service is protected to the maximum extent allowed by copyright laws, other applicable laws, and international treaties. Content presented on or through the Services is safeguarded by copyright as a collective work and/or compilation, in accordance with copyright laws. Materials on the Websites or otherwise may not be altered, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted, or transmitted in any form or by any means, including electronic, mechanical, photocopying, recording, or other methods.

7. Limitation of Liability

Om Nursing and physiotherapy shall not be liable for any special, incidental, indirect, or consequential damages of any kind in connection with these terms of use, even if the user has been informed in advance of the possibility of such damages. In no event shall the total aggregate liability of Om Nursing and physiotherapy to a user or professional for all damages, losses, and causes of action (whether in contract or tort, including but not limited to negligence or otherwise) arising from this agreement or a user’s use of the website or the services exceed, in the aggregate, INR 100/- (rupees One Hundred Only).

8. Information You Provide to Om Nursing and physiotherapy

When requesting a Service from Om Nursing and physiotherapy, you agree to provide personal information about yourself and the Patient, including name, mobile number, date of birth, gender, weight, and relevant medical information about the Patient. You commit to providing accurate personal and medical information about the Patient, as failure to do so may result in adverse consequences in the delivery of Service. Om Nursing and physiotherapy may share this information with the assigned Care Giver as it deems fit.

9. Customized Service and Payment Process

Recognizing the uniqueness of each patient, Om Nursing and physiotherapy engages in detailed discussions upon receiving your request to understand your specific medical condition and suggests the optimal course of action. Payment is requested only once you agree with our proposed plan and associated costs. Online payments can be conveniently made through SMS, email, website, or our mobile app, providing clarity on your booking details. Third-party payment service providers facilitate easy transactions. Service commencement occurs upon payment receipt, except in urgent situations.

10. Communications from Om Nursing and physiotherapy

On behalf of yourself and the Patient, you agree to receive communications via SMS messages, email, and calls on your registered mobile number and email ID from both Om Nursing and physiotherapy and the assigned Care Giver. This includes receiving promotional messages such as newsletters, special offers, reminders, and updates.

11. Termination

Om Nursing and physiotherapy reserves the right to terminate the Service immediately, with notice sent by post to the registered postal address or through email communication to the registered email address, for any reason.

12. Choice of Law

The Terms of Use shall be governed by, interpreted, and construed in accordance with the laws of India. The exclusive place of jurisdiction shall be in Delhi.